Shipping policy

Thank you for shopping with By Mummy's Hand! Here's everything you need to know about our shipping.

Processing Time All of our products are made to order and fully personalised, so please allow 7–10 business days for your order to be made before it is dispatched.

Shipping Times (UK) Once dispatched, orders are sent via Express delivery and typically arrive within 1–2 business days. I use Royal Mail Tracked 48hr Delivery.

Personalised Orders Please double-check all personalisation details (names, sizes, colours) before placing your order, as we are unable to make changes once production has begun.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Questions? If you have any questions about your order or delivery, please don't hesitate to get in touch with us.